Acceptable Use Policy
Use of
Hostranet's Service constitutes acceptance and agreement to Hostranet's AUP
(Acceptable Use Policy) as well as Hostranet's TOS (Terms of Service). From
herewith in this TOS, AUP, and
Acceptance of Contractual
Agreement
1.The
client agrees that by placing an order either by means of electronic
ordering (web order form) or submitting a written contract, and receipt of
such order by Hostranet, that you are agreeing to our TOS, AUP, and SLA. No
Modifications of the said contract by the customer are allowed.
2.
Hostranet will provide, and the Customer will purchase and pay for, the
Services, and service fees specified in the Order for the applicable Service
Description. Customer acknowledges that the service, and service fees have
been communicated to the customer, and that they are aware of all applicable
charges and responsibilities as per contract, AUP,
What may NOT be hosted on
our network:
·
Warez
·
IRC
·
Child pornography
·
Copyrighted media, includes but not limited to: Video, Music, TV, Radio
·
Hacking tools/material
·
Anything that may harm us, the server, or anyone else (mentally or
physically)
Network Uptime This is
the total time in a calendar month that Hostranet network is available
through the Internet, provided that the Client has established connectivity.
Hostranet takes responsibility for Network availability within their
network. However, we cannot be held liable for upstream problems, outside of
our network. Our guarantee is that our Network will be available to clients
free of Network Outages, that render 100% packet loss, 99.9% of each
calendar month.
Network Outages Unscheduled Downtime are any unplanned or unscheduled interruption in
Service availability during which the Client is unable to access the
services as described in the section entitled "Network Uptime" above. A
Network Outage is defined as a period in which 100% packet loss to our
network is experienced, which is determined to have been caused by a problem
in Hostranet's Network as confirmed by Hostranet. Downtime or outages are
measured as the total length of time of the unplanned interruption in
service availability in a calendar month. Performance Credit exclusions: The following are excluded from the monthly
calculation of Service Availability:
Scheduled downtime. Problems outside of Hostranet's network (upstream providers, or client's
inbound connection) not effecting 100% loss to our network.
Interruptions or failure of individual service caused by client, their
employees, client's customers, etc. to their service. These include
inaccurate configuration, 3rd party software, client abuse or over
utilization of resources, hacked servers, attacks, exploits, server hardware
failures or other users on server to cause the server to overload which may
cause downtime. We will do our best to remove such offenders immediately
Service Level
Payments and Fees Payment
is due every month or annually by credit card, debit card or PayPal. An
invoice will be raised and can be paid for the Client Area. Please note that
service may be suspended on accounts that reach 10 days overdue. We do not
charge late or re-connection fees.
Delinquent Accounts Hostranet
may temporarily deny service or terminate this Agreement upon failure of
Customer to pay charges when due. Such termination or denial will not
relieve Customer of responsibility for the payment of all accrued service
fees, or any collection fees.
Account Cancellation All
requests for cancelling any service/services must be made in writing with at
least 15 days notice but not more than 30 days prior to the due date. They
must be written via email to accounts at hostranet.com Include your domain
name and your last name on your credit card in your email.
Refunds and Disputes All
payments to Hostranet are non refundable (unless covered by our 30-day Money
Back Guarantee). This includes any setup fees and monthly fees regardless of
usage. All billing disputes must be reported within 30 days of the time the
dispute occurred. Disputed charges to your credit card issuer, also known as
charge backs, at Hostranet's discretion which is valid, under the terms and
conditions of our SLA, AUP, and TOS, will result in service interruption
and, this case reconnection fees to restore the desired service.
30 Day Money Back Guarantee
All
hosting plans come with a 30 day money back guarantee. If for whatever
reason we fail to satisfy your needs within 30 days of service usage,
we will fully refund your money. All we ask is that you give us a reason as
this.