Terms of Service

Use of Hostranet’s Service constitutes acceptance and agreement to Hostranet’s AUP (Acceptable Use Policy) as well as Hostranet’s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Hostranet, the usage of “you”, “your”, “they”, “them” shall refer to the client/customer of Hostranet.

Acceptance of Contractual Agreement

1.The client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Hostranet, that you are agreeing to our TOS, AUP, and SLA. No Modifications of the said contract by the customer are allowed.

 

2. Hostranet will provide, and the Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges and responsibilities as per contract, AUP, SLA and TOS. The Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

What may NOT be hosted on our network:

Warez

IRC

Child pornography

Copyrighted media, includes but not limited to: Video, Music, TV, Radio

Hacking tools/material

Anything that may harm us, the server, or anyone else (mentally or physically) .

Network Uptime

This is the total time in a calendar month that Hostranet network is available through the Internet, provided that the Client has established connectivity. Hostranet takes responsibility for Network availability within their network. However, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 99.9% packet loss, 99.9% of each calendar month.

Network Outages

Unscheduled Downtime are any unplanned or unscheduled interruption in Service availability during which the Client is unable to access the services as described in the section entitled “Network Uptime” above. A Network Outage is defined as a period in which 99.9% packet loss to our network is experienced, which is determined to have been caused by a problem in Hostranet’s Network as confirmed by Hostranet. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

SLA Network Violation Credit

Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:

Scheduled downtime.

Problems outside of Hostranet’s network (upstream providers, or client’s inbound connection) not effecting 99.9% loss to our network.

Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately.

Server Level Agreement please click here Server SLA

Service Level Agreement

This Web Site Availability Service Level Agreement applies to you if you have ordered ANY hosting plans (“Service”) and you are in good financial standing with Hostranet.

Service Level

Hostranet endeavours to have network connectivity available for http access by third parties 99.9% of the time (“Web Site Availability”).

Credits

In the event that there is no Web Site Availability, Hostranet will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month: Web Site Availability Credit 95% to 99.9% = 25%, 90% to 94.9% = 50%, 89.9% or below = 99.9%. In order for you to receive a credit on your account, you must request such a credit within seven (7) business days after you experienced no Web Site Availability. You must request a credit by sending an electronic mail message to billing at hostranet.com For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Hostranet. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.

Restrictions

Credits shall not be provided to you in the event that you have no Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behaviour or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond Hostranet’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability or interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

Limitations

On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Hostranet. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Hostranet, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client’s experience.

Payments and Fees

Payment is due every month or annually by credit card, debit card or PayPal.

An invoice will be raised and can be paid for the Client Area. Please note that service may be suspended on accounts that reach 10 days overdue. We do not charge late or re-connection fees.

Delinquent Accounts

Hostranet may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation

All requests for cancelling any service/services must be made in writing with at least 15 days notice but not more than 30 days prior to the due date. They must be written via email to accounts at hostranet.com Include your domain name and your last name on your credit card in your email.

Refunds and Disputes

All payments to Hostranet are non refundable (unless covered by our 30-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, at Hostranet’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption and, this case reconnection fees to restore the desired service.

30 Day Money Back Guarantee

All hosting plans come with a 30 day money back guarantee. If for whatever reason we fail to satisfy your needs  within 30 days of service usage, we will fully refund your money. All we ask is that you give us a reason as this. More info

We recognize the importance of protecting the privacy of personal information about our customers. Personal information includes all of the personally identifying information that is provided to us. We are sensitive to these privacy interests and believe that protecting valuable personal/financial information is one of our most significant responsibilities.

The policies outlined below describe our policies to protect your privacy

Use, Collection and Retention of Client Information

We collect, retain and use only the information about our customers that is required by law to administer our business and provide high level services to our clients. We retain this information no longer than necessary to meet these objectives. All transmitted credit card information is handled securely through digitally encrypted Secure Socket Layers (SSL) technology.

Spam Policy

Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Email spam targets individual users with direct mail messages and costs the sender very little to send. Most of the costs are paid for by the recipient or the carriers rather than by the sender. We don’t condone the use of spam and the sending of unsolicited email in any form, nor do we control other websites’ involvement and/or practices in this area.